Privacy Policy
This Privacy Policy of REBALANCE Medical Aesthetics LLC (the “Company,” “we,” “us,” or “our”), describes how your personal information is collected, used, and shared when you use our services (“Services”), such as when you: (a) visit our website at www.byrebalance.com, or (b) engage with us in any other related way, including sales, marketing, or events. Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
WHAT PERSONAL INFORMATION WE COLLECT
When you visit, use, or navigate our Services, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log Files. Log files track actions occurring on our website, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
Also, when you make a purchase or attempt to make a purchase from us, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers and security codes, email address, and phone number), usernames, and passwords.
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and security code associated with your payment instrument.
By “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We may also collect medical information such as treatment history, intake forms, health questionnaires, before/after photos or videos.
We may also collect appointment information such as scheduling details, reminders, and confirmations.
WHAT LEGAL BASES WE RELY ON TO PROCESS YOUR INFORMATION
We only process your Personal Information when we believe it is necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Personalize and provide our services.
Communicate with you, including appointment reminders and updates.
Fulfill your requests and process payments.
Screen our orders for potential risk or fraud.
Comply with legal obligations.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website.
SHARING YOUR PERSONAL INFORMATION
We only share information as needed to provide services, such as:
with our licensed medical staff and team members.
with trusted third-party service providers (e.g., scheduling platforms, payment processors, HIPAA-compliant record systems).
We do not trade, sell, or otherwise transfer your personal information to outside parties. We do not share your mobile details or your personally identifiable information with third parties or affiliates for marketing purposes. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that these parties agree to keep your information confidential. We also use Google Analytics to help us understand how our customers use our website. For information on how Google uses your information, you can access their privacy policy at https://policies.google.com/privacy?hl=en.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
YOUR HEALTH INFORMATION & HIPAA
Because we provide medical services, some of the information we collect is considered Protected Health Information (PHI) under federal HIPAA law. We are required by law to:
Keep your PHI private and secure.
Provide you with a copy of our Notice of Privacy Practices (NPP), which explains in more detail how we may use and share your PHI.
Only use or disclose your PHI for treatment, payment, healthcare operations, or with your written permission.
THIRD-PARTY WEBSITES
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party website, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.
TRANSFER OF INFORMATION INTERNATIONALLY
We may transfer, store, and process your information in countries other than your own. Our servers are located in United States. If you are accessing our Services from outside this location, then please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your Personal Information in and other countries. If you are a resident of the EU, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your Personal Information in accordance with this privacy notice and applicable law.
HOW WE KEEP YOUR INFORMATION SAFE
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any Personal Information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we do our best to protect your Personal Information, transmission of Personal Information to and from our Services is at your own risk. You should only access the Services within a secure environment.
YOUR RIGHTS
You have the right to:
Request a copy of your health records.
Ask us to correct or update your records.
Request that we limit how we use or share your information.
Receive communications in a confidential manner.
File a complaint if you believe your privacy rights have been violated.
You can make such a request by contacting us in the “Contact US” section below.
HOW LONG WE KEEP YOUR INFORMATION
We retain Protected Health Information (PHI) for at least 10 years from the last professional contact with a patient.
All other Personal Information not qualified as PHI will be retained for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.
CHILDREN’S PRIVACY
We do not solicit any Personal Information from children. If you are not 18 or older, you are not authorized to use our website. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.
COOKIES
What are Cookies?
A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the website in addition to potential partners and third parties to that business. The collection of this information may be used in the function of the website and/or to improve your experience.
Our website may use cookies and tracking tools (such as but not limited to Google Analytics or Meta Pixel) to understand how visitors use our site and improve your experience.
How to Control your Cookies.
So long as the cookie is not strictly necessary, you may opt in or out of cookie use at any time in your browser settings.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you have questions and/or require more information, do not hesitate to contact us.
CONTACT US
If you have questions or comments about this Privacy Policy, you can contact us as follows:
Email: camikillom@byrebalance.com Phone: 423-602-5220
Address: 7305 Jarnigan Road Suite 105, Chattanooga, TN 37421
Mobile Devices.
By entering your phone number, you are agreeing to receive text messages from REBALANCE Medical Aesthetics. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.
Privacy Policy Updates.
We may update this Privacy Policy from time to time, so you should review it periodically. When we change this Privacy Policy, we will update the Effective Date at the top of this Policy. If we materially change our Policy, we will notify you of such changes by posting them on this page and/or by a notification within our Services or via an email. Changes to this Policy are effective when they are posted on this page. Your continued use of our Services after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of this Privacy Policy.
Do Not Track.
We do not track our customers over time and across third party websites to provide targeted advertising and therefore we do not respond to Do Not Track (DNT) signals. Third parties that have content embedded on our website may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific website from a certain IP address. Third parties cannot collect any other personally identifiable information from our website unless you provide it to them directly.
